Refund policy

RETURN AND REFUND POLICY

Last updated: September 17, 2026

RETURNS

We accept eligible returns requested within 14 days after delivery.

To qualify for a return, the item must be:

• Unworn and unused
• In its original condition and packaging
• Accompanied by proof of purchase
• Free from damage, scratches, alterations, scents, or signs of wear

To request a return, contact voworacontact@gmail.com before sending the item. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING COSTS

For returns due to change of mind, incorrect size or colour selection, personal preference, or other reasons not caused by Vowora:

• The customer is responsible for all return-shipping costs.
• Original shipping charges are non-refundable.
• Any duties, taxes, brokerage fees, or customs charges are non-refundable by Vowora.
• The customer is responsible for the returned item until it is delivered to us. We recommend using tracked shipping.

Vowora does not accept cash-on-delivery or postage-due returns.

EXCHANGES

Eligible items may be exchanged within 14 days after delivery, subject to product availability.

For exchanges not caused by an error by Vowora, the customer is responsible for:

• Shipping the original item back to us
• The shipping cost for sending the replacement item
• Any applicable duties, taxes, brokerage fees, or customs charges

Replacement shipping must be paid before the replacement item is dispatched.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless defective or required by applicable law:

• Worn or opened earrings and other pierced jewelry, for hygiene reasons
• Personalized or customized products
• Gift cards
• Final-sale or clearance items
• Items damaged through misuse, improper storage, exposure to chemicals or moisture, or failure to follow care instructions

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, materially different from its description, or you receive the wrong item, contact us as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photographs of the item, packaging, and shipping label.

If Vowora confirms that the item is damaged, defective, or incorrect, we will provide an appropriate remedy, such as a replacement or refund. Where a return is required because of an error by Vowora, we will provide return instructions and cover reasonable return-shipping costs.

REFUNDS

After we receive and inspect an approved return, we will notify you whether the refund is accepted.

Approved refunds will be issued to the original payment method, excluding original shipping charges and other non-refundable costs. Processing times may vary depending on your bank or payment provider.

LEGAL RIGHTS

Nothing in this policy limits any mandatory rights available under applicable consumer-protection law.

CONTACT

Vowora Accessories LED
Email: voworainfo@gmail.com
Website: https://vowora.ca